A disputed charge occurs when a cardholder reports an error specific to the billing of the transaction, or when expected services were not met by the merchant. Before disputing a charge, please consider the following: Merchants may use a different name for billing than you’d initially expect.
Locking your Brex card will prevent any further charges from going through until it's unlocked. If your company admin has locked your card, they will need to unlock it in order for your card to be available for use again.
A fraud investigation can take up to 90 days and we will notify you once it's complete. In the meantime, we may contact you for additional information. Note: While disputes are being investigated, the charge will be settled alongside the rest of your balance when your Brex statement comes due.
If you’re anticipating an unwanted charge coming through on your Brex card, you won’t be able to block it, but you do have other options. If you suspect that the charge might be attempted fraud, please read this help article to get a dispute started right away. Fraud disputes can…
Your security is important to us. Any suspicious transactions will be flagged by our team. If you try to use your card again at the same merchant that triggered the initial lock, your card will likely be locked again.
Cybersecurity attacks, especially phishing attacks, have been on the rise. At Brex, we take the security of your personal and financial information seriously, and we're regularly investing in security measures to better protect you.
Although we’re working on enabling 3DS support for all cards, only select Brex cards are currently compatible with this feature. If you’re regularly working with vendors whose systems use 3DS, please reach out to Brex Support to request a card with 3DS compatibility enabled.
There are certain circumstances where Brex may on occasion send you a form to fill out over DocuSign. If this happens, our team will send you an email to notify you about our request.
Phishing is a method where scammers try to gather personal information using deceptive emails and websites. If you’re ever unsure whether it’s Brex contacting you or a scammer, please hang up and chat with Brex Support at the link below.
Two-factor authentication (2FA) is an extra layer of security that makes it more difficult for an unauthorized user to access your account. 2FA is achieved by either setting up SMS authentication or installing a general-purpose authenticator app on your mobile device. Using 2FA is required for all Brex users.
Yes! Security is paramount at Brex and we want to make sure your information is safe and secure. If you chat, call, or email Brex Support, we’ll need you to pass a security check before we can provide you with any account-specific information.
You can submit a fraud or merchant dispute directly from your Brex dashboard. However, there are a few instances where you won’t see this option available. The transaction is pending When it comes to merchant disputes, a transaction needs to fully process before you can dispute it.
At Brex, we care about the security of your information–both within and outside our platform. In this article, we explain how businesses are targeted via Business Email Compromise (BEC)–a type of scam in which an attacker targets a business’s email to defraud the company.
A card testing attack begins with fraud actors rapidly testing thousands of potential credit card credentials. They use various digital tools, including bots or scripts, that can cycle through hundreds or thousands of numbers on an ecommerce site.
We understand many people are concerned about the widely-reported Apache Log4J vulnerability, and we wanted to assure you that our investigation has found no exposure for any of our customers or systems.
Account Takeover (ATO) fraud is a type of identity theft where a malicious third party “takes over” an online account such as bank accounts, social media profiles, or email addresses. ATO takes advantage of the vulnerabilities created by customers, such as reusing passwords and falling victim to phishing scams.
Account admins, card admins, and the user who owns the card can dispute fraudulent transactions directly from the Brex dashboard. (While this isn't possible in the mobile app experience quite yet, we're working on bringing you this capability soon).
Brex values the trust our customers place in us. Protecting your information through the security and integrity of our systems, infrastructure, applications, and data is our priority. If you believe you have discovered a vulnerability in our systems or applications, we request that you disclose it to us in a…
What is SOC 2? Service Organization Control 2 (SOC 2) is viewed as a robust audit of a business that outlines current approaches to security and security controls. This provides customers and partners with more confidence in business operations.